Chesky Hoffman

01

Airlines

• Modern airline retailing, NDC and content parity
• Fare-rule and filing defects that break servicing
• Agency-facing processes and servicing policy
• Revenue leakage and booking integrity
• Charter operations, end to end
• Special meal catering
• Community insights

02

Travel technology & GDS

• Travel tech product design and agent workflow
• Booking, exchange and refund flows
• NDC integration and servicing for modern airline retailing
• Amadeus and Sabre workflow
• Agency mid-office, CRM and custom tooling

03

Agencies, TMCs & consolidators

• ARC accreditation and reporting
• Ticketing quality control and debit-memo prevention
• GDS workflow and productivity
• Setting up the systems an agency runs on
• Airline escalations that will not otherwise move

04

Airports & ground handlers

• Terminal community liaison
• Day-of-travel coordination with handlers and agencies
• Holiday-surge passenger flow